Return

It can always happen that the ordered goods are no longer needed. is no longer needed. If this is the case, you can of course make use of your right of withdrawal. right of withdrawal. Within 14 days you can return the goods to us return the goods to us without giving any reason. The goods must must be in perfect condition. You only have to pay for a possible for any loss in value of the product only if this loss in value is due to your is due to your handling of the product.

Packaging:

Packing goods securely is the motto. Send your items back to us in suitable packaging. This can be a cardboard box or a shipping bag.

Before you can start:

Please enclose the delivery note with your return, so that we can we can process the return as quickly as possible. You can also enclose a copy of the invoice that we sent you by e-mail. sent to you by e-mail. Please note that this modality is not not a mandatory requirement for exercising the right of withdrawal. right of withdrawal.

In this case, we ask you to send your return with sufficient postage to our address with sufficient postage:

DS Returns
c/o Vosken
Roggenhorsterstr. 9B
235567 Lübeck

What happens next?

When we receive your return, we check it and process it as quickly as possible. process your return as quickly as possible. As a rule it takes us 3-5 working days to process your return. After that you have returned will be refunded. If you have paid payment in advance, please also include your bank details with the enclosed with the return.

Please contact us regarding your refund only if you have not heard from us 7 days you have not heard from us within 7 days of delivery.

Can I exchange items?

For logistical reasons, we ask that you return your item to us and simply place a new order. and simply place a new order.