Complaint

It does not work as expected? Don't worry! On this page we describe how to proceed in the respective cases.

Package did not arrive:

It is extremely rare for a parcel to be lost en route. If this should happen, please send us the following information THIS recipient's declaration filled out and signed to support (ät) vosken.de. Afterwards we will take over the communication with the shipping company and if necessary we will arrange a replacement delivery for you!

The goods arrived damaged:

Should the goods arrive damaged, please inform us immediately and send us immediately and send us meaningful photos so that we can inspect the damage and and help you as quickly as possible.

If you could already see the damage on the outer packaging, it is always helpful to have it is always helpful if the delivery person is informed of the damage on on arrival. Please also show us whether this has happened.

support (ät) vosken.de

Warranty case?

The product you purchased has a defect within the warranty period? Do not hesitate to contact us and remember to describe your problem as precisely as possible. describe your problem as precisely as possible and, if necessary, also enclose and videos if necessary:

support (ät) vosken.de

Alternatively, you can send it directly to us:

DS Returns
c/o Vosken
Roggenhorsterstr. 9B
235567 Lübeck

When we receive your return, we will check it and process your complaint as quickly as possible. your complaint as quickly as possible. As a rule, the processing of a return 10-14 working days for us to process a return. After that, the item will be either exchanged or repaired and sent back to you.